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How do I add two or more items to the cart? I wanted to add another item to the cart with an existing item already so I pressed the ‘continue shopping’ button. However, the cart deletes the existing item so essentially I am only able to add 1 item to the

It happens when someone else paid for the same last item before you. Keeping in your shopping cart does not mean you are owning it. The system prefers someone who goes first. The system does not work like the physical shopping cart at your local supermarket. If someone took your item in your shopping cart there, you can stop him or her, but in the virtual shopping cart, it does not happen and the system use the basic rule, whoever pays first, get the last item first. Unfortunately, we can not do anything about this.

Thank you for understanding.

CSTOYS International

Shipping, packages, items, stock, etc.

Hello, I added recently activated W Driver to cart, so I guess I "own" this item already. But When I'm trying to "Proceed to checkout" it just shows error. What can I do now?

According to Prostores' Support center, most of shopping carts are made for the first customer who pays first. It means keeping the last item in a cart does not mean you own it and if someone pays before you, since they have the same last item in their cart as well, and it is theirs. Since this is the standard procedure how the system operates we can not do anything about it.

We understand this is not the system issue, but our lack of restocking ability. Since we are still small team with limited wholesale distribution lines, we need to grow more and we seek your future support as well.

We appreciate your question. Thank you.

CSTOYS International

Shipping, packages, items, stock, etc.

How can I change my shipping choice without canceling my order? Its one of the super best decadrivers, and they are somewhat in short supply.

In our system, we can not change the shipping method once it is confirmed. All we can do is to cancel the order and reorder it again. Since the item is popular one, it will be quite risky someone else might snatch it. Contact us privately by email at cstoysjapan@gmail.com and we discuss further. Make sure to contact us with your invoice # to confirm.

Thank you.

CSTOYS International

Shipping, packages, items, stock, etc.

Because there are 2 W Drivers, will both be released on the 2nd activation?

We are to split them for each activation on Sunday 8 PM JST, and Monday 10 AM JST.

Thank you.

CSTOYS International

Shipping, packages, items, stock, etc.

There is a way (for example, via mail) to know when an item is restocked other than checking often?

Not at this point, but we are planning to use our mail service to notify the latest restocks. We will be announcing it when we are ready for it. Thank you for asking.

CSTOYS International

Shipping, packages, items, stock, etc.

hello there, will Rider Hero Series MX Movie Taisen Exclusive Set be restock again soon?

Unfotunately, nope. They were Premium Bandai Exclusives and they are limited version so we are not able to get them anymore. Thank you for understanding.

By the way, We like your Gavan Avatar :)

CSTOYS International

Shipping, packages, items, stock, etc.